Correction and Retraction: The billing is correct, but no less ugly. Turns out Orcon bills usage in arrears, and account services in advance. So this month I get to pay for both my overage from last month plus my data bundle for next month.
The overall result is a bill $50 higher than I expected. Not small change.I would really have appreciated it if Orcon had made this clear when they gave me an email ultimatum at the same time as increasing the data charges.
Original post in entirety:
When my ISP (Orcon) informed me that data overage charges on their Orcon+ network (where Orcon use their own hardware), would double to $2 per GB, I was rather upset. The only things that stopped me jumping ship were
- The $2 per GB basically brings Orcon into line with the other unbundled providers; and
- They offered a 50GB pack for $50 – basically locking in at the old price, even though I don’t always use that much data.
So you can imagine my dismay when my bill arrived this morning, looking like this:
|Charge for 50GB pack:||$50|
|Charge for 34GB of overage:||$34|
And I’m not the only one. The thing that pisses me off the most, is that Orcon knew that a whole heap of customers would take up their data bundle offer. They knew that a lot of accounts would need to be treated differently regarding overage in the billing cycle.
But they still fucked it up.
I can understand honest mistakes and occasional bugs, but this is totally unacceptable and smacks of lazy, incompetent customer service practices. I’m looking into other providers