Update: Because this post is attracting a few hits from the obvious search term, I thought I’d post a little followup. Since I left iPowerWeb about 9 months ago, I have been exceptionally happy with A Small Orange. Sure they’ve had the odd glitch (2 that I can think of), but they are always resolved quickly and easily. The forums are massively helpful, and my request for SSH access yesterday was actioned inside of 5 minutes.
Additionally, NameCheap.com are a fast, easy, simple domain name provider. They offer easy access to all aspects of domain and DNS management, and my name transfers went very smoothly. Summary: A Small Orange and NameCheap.com are a perfect replacement for iPowerWeb, who suck.
IPowerWeb are decidedly crappy web hosts. Stay away from them if you can. My account with them was suspended due to ‘malicious activity’, and after waiting 23 hours for a response to they question of “Why?” they simply said that file and directory security was the responsibility of the user.
They refused to inform me of what the malicious activity was, where it originated from, and what could be done to stop it. The site is simply running the latest release of WordPress, so if there is a security hole in WordPress (which I doubt) then I guess that’s something I can’t control.
On the upside, I have stumbled across A Small Orange, who in the 12 hours or so I have been with them have been most helpful. The main decider for me is the fact that they actually have an open user forum, which allows anonymous posts, which is as close to begging for abuse as you can get. However there seem to be a decidedly small number of user complaints – a Good Thing in my book.
Anyway, I’m working on getting the old database uploaded, so hang tight and hopefully everything will return in a couple of hours.