Man, I’ve tried about four times in the past to set up a claimed feed on Feedster. Here goes again…
OK, now Feedster is totally pissing me off. Took me two tries to claim my feed. Nothing different the second time, but it worked. Meanwhile I requested a new login password via email. This worked fine, but now can’t change my password. I go through the standard ‘old password’, ‘new password’, ‘confirm new password’, hit OK, and it seems like it’s all done, but then I can’t log in with anything but the ‘old password’.
On top of that, when you change your password, the old and new passwords are sent in the clear as part of the URL, over an unencrypted connection. I’m no tinfoil-beanie type, but surely Feedster could just pretend that this is secure by using a POST instead of GET request, and maybe even SSL?
Simple little things, but enough to make me steer well clear of a site that can’t get these things right. Why do people like this site? I’ve gone back to Feedster maybe once every couple of months (after reading about something like the new Feedster 500) to give it another go, but every time it gives me the shits. It’s either slow, broken, or just plain annoying.
Update: OK. Wow. The response on this from Scott and Alan at Feedster has been nothing short of fantastic. I’m a very strong advocate of honesty as the best response, and they’ve gone above and beyond the call. See the comments below, on the Feedster blog, and on Robert Scoble’s orginal post, for an idea of how one should respond to criticism.
Too often these sort of comments go ignored, or get a standard “we’ll look into it” response. But here Scott and Alan have not only resolved the issue, but very likely gained a strong advocate (myself) for life. Good stuff guys. Thanks!